Vodafone Ghana
welcomes the decision of the National Communications Authority (NCA) to lift
the ban imposed on the company about a month ago. The lifting of the ban
follows the NCA’s acknowledgement of the resilience of the network, systems and
processes that Vodafone has deployed to ensure continuous quality of service
for its customers.
After the outage
that led to the ban, Vodafone instituted various remedial measures to enhance
the resilience of its network. The company went
through a thorough root cause analysis, which established a power surge as the
cause. This in turn caused some boards in the routers to malfunction. These
boards have since been replaced.
The
company conducted a detailed Technology and Power audit to provide assurance of
the reliability of its network. The outcome of the audit was shared with the NCA.
Several network performance tests were also undertaken, which showed that the
network experience and traffic quickly returned to normal on the very day of
the outage once the network had been restored.
Vodafone
compensated all of its fixed and mobile customers for the inconvenience caused
by the outage at level agreed with the NCA. Full details of customer
compensation were published in the media.
Whilst
welcoming the lifting of the ban, Vodafone Ghana is grateful to its customers
for their understanding and loyalty over the years. The company remains
committed to providing its customers with the best products and services, and a
great network experience.
In
recent times, Vodafone has invested over US$ 700 million in its network in a commitment
to improve network experience, and meet the communication needs of customers.
Vodafone will continue this investment in the future to ensure that its
customers enjoy the best services.
Signed
Haris
Broumidis
CEO,
Vodafone Ghana
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