Samsung Electronics West Africa has
announced that they will replace the handsets of note 3 customers who
accidentally damage their screens through breakage or liquid damage for free.
According to the Business Leader for
Handheld Products at Samsung Ghana, Jaspreet Singh, Samsung have listened to
the market and to ensure that they continue to drive innovation, choice and
value to their consumers, they have created an ecosystem focused on ensuring
the future viability of their customers’ investment and security thus the Samsung
Premium for Note 3 which includes the ADH Premium which is available to
customers who have registered on the Samsung Premium through the ADH
Application.
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| Jaspreet Singh, Business Leader for Handheld Products at Samsung Ghana |
ADH Premium is an enhancement to the
current ADH offering which gives Note 3 customers an additional Smart swap.
This elite service for Note 3 consumers allows users to use the ADH premise but
instead of two repair claims over the 24 month period, consumers who
accidentally damage the screen of their Note 3will have it replaced twice over
the period. To sign up for the service, Note 3 users are required to download
the Samsung Premium ADH application from the Samsung App Store
on their device and register.
“At Samsung we are about creating a
smarter lifestyle, one area that we are consistently focused on is service and
creating a worry-free environment for our customers so that they have every
confidence that their purchase and investment is protected,” said Jaspreet
Singh.
Another feature of the SamsungPremium
is the Smart Value with which Samsung guarantees a buy-back of their GALAXY Note
3 Smartphones for future Samsung devices. Under this smart value, users of the Note
3 who want to upgrade to the next Samsung GALAXY premium device in the future,
are guaranteed a buy-back of up to 25%of the value of their old Note 3
Smartphone.
“We are always looking at new and
innovative ways to ensure our customers have not only the very best in technology,
but also offer customers these premium value added services. These initiatives
are geared towards driving first class consumer experiences for now and for the
future,” concludes Jaspreet
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